Zion Cases® storage and display cases - Frequently Asked Questions
Find quick answers to our most frequently asked questions about product features, sizing, compatibility, shipping, returns, warranties, and care. We're here to help you shop with confidence and protect your valuable collectibles every step of the way.
Product Capacity
Slab Case X: Holds 20–110 graded slabs, depending on the foam layout selected. Slab Case XL: Holds 40–172 graded slabs, depending on the foam layout selected. Slab Case 2-Row: Holds up to 60 slabs, depending on the foam layout selected. Sling Bag 2.0: Holds 7–10 graded cards, depending on the card thickness and configuration
Foam inserts are included with every Zion Cases® storage and display cases. The type and configuration of the foam vary by model, so please check the product detail page for the included layout and capacity details.
Slab Case X – Great for small to medium collections.
Slab Case XL – Ideal for larger collections and collectors who need maximum storage.
Slab Case 2-Row – Great for organizing and transporting small slab collections to card show events or for storing your small personal collection at home.
Sling Bag 2.0 – Perfect for carrying a small selection of graded cards to trade nights, shows, or events.
Please refer to this TSA Locks and combination regarding various videos related to TSA Locks, Upgraded TSA locks, Dial lock.
Our cases are designed to fit most standard graded slabs, including PSA, BGS, CGC, SGC, TAG, and other similarly sized grading companies. Please refer to each product page for specific compatibility details.
Yes. Most collectors store a mix of PSA, BGS, CGC, SGC, and TAG slabs together. Capacity may vary depending on slab thickness.
Shipping
We ship Monday through Friday usually within 24 hours of ordering. Most shipments arrive within 2-7 business days depending on location. Processing times may be longer during major sales, holidays, or new product launches.
If your package is significantly delayed or appears to be lost, please contact our support team at help@zioncases.com. We'll work with the shipping carrier to help locate your shipment.
Yes. Please email us at Help@zioncases.com with the products you'd like to order and your shipping address. We'll provide a custom shipping quote and arrange international shipping for you.
Please contact our support team at help@zioncases.com as soon as possible with your order number, a description of the issue, and clear photos of the damage. We'll review your claim and work with you to find the best solution.
We can absolutely ship to Hawaii, but we have to process it manually as additional shipping fees apply. Please provide your exact order and full shipping address to help@zioncases.com and our team will verify the shipping costs and send over an invoice.
Send a request email to the customer support team at help@zioncases.com with pictures of the product's condition and verification that you have the original packaging. If our team approves the request they will send you a return label and further instructions.
If the order has not shipped, the details can be altered with contacting the support.
Yes, we do offer expedited shipping, please email us at help@zioncases.com along with your shipping address. Once confirmed, we will share the earliest possible delivery date along with the applicable charges.
Order
To cancel your order please reach out to our customer support team at help@zioncases.com with your request and URGENT in the subject line. As long as your order has not been processed for shipping we can cancel and refund.
If items are missing from your order please reach out to help@zioncases.com. To expedite resolution send photos of the items received as well as a picture of the shipping label on the box.
Yes. If your order has not yet entered the shipping process, you can request changes to the variant, size, quantity, or shipping address. Please provide your order number and updated details via email on help@zioncases.com the support team.
Armorship
ArmorShip Protection is an optional shipping protection service that helps cover your order against loss, theft, or damage that may occur during transit. Conditions Apply.
No. ArmorShip Protection is completely optional, but it's highly recommended for added peace of mind. It helps protect your order against loss, or damage during transit, so you can shop with greater confidence. Conditions apply
Covers Damage & Lost Items by Carrier. Stolen packages are not covered. Please reach us at: help@zioncases.com in case you have any query.
Care & Maintenance
Wipe the exterior with a soft, damp microfiber cloth. Avoid using harsh chemicals, abrasive cleaners, or solvents, as they may damage the finish.
Avoid overfilling your case, use it within its recommended capacity, keep the latches securely closed during transport, and store it in a clean, dry environment.
Gift Cards
No. Gift cards cannot be redeemed on orders where a discount code or promotional offer has been applied. You can either:
Use your gift card on an order without a discount code, or
Complete your purchase using the discount code without applying a gift card.
Any unused balance will remain on your gift card and can be used toward a future purchase.
No. Zion Cases® storage and display cases gift cards do not expire and can be used until the full balance has been redeemed.
Affiliate & Wholesale Queries
You can apply as an affiliate by submitting the application here. Our team will review the applications and will take further steps of approving/disappaproving the application based on the conditions. Once approved (or disapproved), you will receive the notification)
Yes , you can request a change via email at affiliates@zioncases.com and share your desired referral code.
Please visit our terms and condition page for more details
You can apply for wholeseller account here. Our team will review the application based on the eligibility.
Wholesale accounts are eligible for businesses that have a brick-and-mortar store, host a card show or have a large breaking channel? Click here to Know More
Yes, eligible wholesellers will be tax exempted.
Product Material
Yes. Our cases are designed to safely transport your collection to card shows, trade nights, conventions, and other events while helping protect your cards from everyday impacts and handling. Most models are suitable for travel, but airline carry-on size restrictions vary. Please check your airline's baggage requirements before traveling.
Zion Cases® storage and display cases are designed to provide excellent protection against everyday conditions. However, unless specifically stated on the product page, they should not be considered fully waterproof or intended for submersion.
Absolutely. Many collectors use Zion Cases® storage and display cases (best seller) for card shows, conventions, trade nights, and events thanks to their portability and protection.
While we do offer some customization options, the backpack is not an item we are able to print on. However, the backpack material is embroidable should you desire
The default code for our cases is "000" unless it has been changed. They do not come with a key. The key hole is for TSA access only.. For setting locks and troubleshooting please refer to this page, or contact support for assistance
Our Display cases ship with multiple layers of film, including a final layer that is thin and opaque. Please try peeling that layer off.
Restock & Availability
Click the "Notify Me When Available" button on the product page and enter your email address. We'll automatically send you an email as soon as the item is back in stock.
Yes. Select products are available to registered wholesale customers at special discounted pricing during our Wholesale Solicitation periods.These products are offered only 2–3 times per year, with each solicitation typically open for 10–14 days.
If you received the wrong product, size, or variant, please contact our customer support team at help@zioncases.com with photos of the item and a brief explanation of the issue. Our team will review your request and help arrange an exchange for the correct product or variant.
To request a return or refund, please contact our customer support team at help@zioncases.com. Include photos showing that the item is unused and confirm that the original packaging is available. Return shipping costs are the customer’s responsibility and may be deducted from the refund. For complete eligibility requirements and details, please review our Return & Refund Policy.
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National Pickup
This item will be available for pickup at the
National Sports Collectors Convention.
No shipping required.